Why do i need reputation and crisis management for my Brand?

Your customers have a voice, which is easily accessible from all online channels such as Facebook, Twitter, blogs and other websites. This voice, that might be neutral, positive or negative in nature, will define your online reputation.

Having a social monitoring plan will help you understand what people are saying about you, so you can utilize your communication and manage any crisis through the online channels.

Why i need this now?

There are 2 main reasons. The first reason is that social media data and consumer voice are now more powerful and influential than ever, with power to cause real value or damage to your business.

The second reason is that now this technology is affordable for even small to medium sized businesses, whereas just a few years ago, only large enterprises could afford to use technologies of this type.

What are the benefits for your business?

Understanding what people are saying about you

social monitoring

Understanding what people are saying about you

When people are talking about your brand on Twitter or Instagram you will be informed about it. This will help you get a vibe for what people are saying about you.

Engage with your customers.

social monitoring

Engage with your customers.

Being able to find conversations that are not on your own channels will help you engage and start conversations with people that would have previously been overlooked.

Never miss a brand mention.

social monitoring

Never miss a brand mention.

Get an instant alert when a news site, or an Instagram influencer has mentioned your brand in a post and act accordingly.

Identify your influencers.

social monitoring

Identify your influencers.

Find out who the people are who engage most with your brand (these are your brand ambassadors). You can also discover who is being negative about your business.

Make important decisions for your business

social monitoring

Make important decisions for your business

Social monitoring can help your business understand what are the main problems of your business or what are the most engaging products.

Spy your competitors

social monitoring

Spy your competitors

Understand what your competitors or the fans of your competitors do online.

Improve your customer support and care.

social monitoring

Improve your customer support and care.

Being able to identify your customers problems online is a huge positive point for your productivity and reputation

Quick Search of Historical Data

social monitoring

Quick Search of Historical Data

  • Historic results of 12 months
  • Comparison between brands
  • Predict Viral content
  • Extensive coverage in social networks, news and website
  • Engagement metrics and Sentiment

Webarts service includes:

  • Setup of your Reputation management strategy
  • Crisis management plan and report
  • Access to real time and intelligence data
  • Instant Alerts and reports of the data
  • Consulting and advice
  • Support and maintenance

Features of our technology

  • Social listening with global coverage of any source and any language
  • Instant and automatic alerts
  • Crisis and real team dashboard
  • Result Performance based on shares, reach, xengagement, mentions, etc
  • Sentiment Analysis of the results
  • Segmentation based on Demographics, sources
  • Identification of Influencers
  • Real time insights with unique intelligence analytics
  • Data intelligence for your business and competitors
  • Crisis management analysis
  • Track your brands performance
  • Universal dashboards for your team
  • Keep 2 years of historic data

Our goal is to help you Grow your Business, increase
your Website Traffic, Conversions & Sales
No pressure. One call. Free advice.

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